Lupine / Services
Managed IT & support
Most small businesses don't need an IT department. They need one team who already knows how their office is wired, keeps the boring maintenance done, and answers the phone when the thing that always works stops working.
What's covered
What you get
- A named contact who knows your setup, not a ticket queue
- Windows and Mac updates kept current, tested before they go out
- Backups running and, more importantly, checked
- Staff accounts, email and passwords set up and cleaned up when people leave
- Printers, shared drives and the small things that eat your morning
- Monitoring, so the failed backup gets noticed before you need it
- Straight answers about what to replace and what to leave alone
- A written record of how your office is put together
When people call
What that looks like
You're the one fixing the computers
If the answer to "who handles IT" is the owner, or whoever is least busy, that's costing more than it looks. It's the hours, and it's the decisions nobody has time to make properly.
Things work until they don't
No backups anyone has tested. Updates dismissed for eight months. One person who knows the Wi-Fi password. It runs fine right up until it doesn't, and then it's a bad week.
Whoever set it up has moved on
Somebody helpful set it up years ago and has since moved on. Nothing is written down and nobody wants to touch it.
Not sure if this is your problem?
Call and describe it. If it's something we can talk you through in five minutes, that's what happens and there's no bill.
Also
Other things we do
Networks & Wi-Fi
Wi-Fi that reaches the whole building, wiring that makes sense, and a network that doesn't need rebooting.
What this covers →Security cameras & access
Camera systems that record what you need, that you can actually check from your phone.
What this covers →Computers, setup & repair
New machines set up properly, old ones fixed or retired, and staff moved over without losing a day.
What this covers →